OPERATIONS & DOCUMENTATION
Everything about how BoBA Market works, where your money goes, and how we protect buyers and sellers. No fine print, no surprises.
Table of Contents
A. How BoBA Market Works
BoBA Market is a marketplace facilitator — we connect buyers and sellers of Bo Jackson Battle Arena trading cards. We never take ownership of listed cards and we do not maintain physical inventory.
Buyer finds card
Browse 17,000+ listings with real market data.
Add to cart
Buy from multiple sellers, one checkout.
Stripe holds payment
Funds held in escrow until delivery confirmed.
Seller ships
Seller ships within 48 hours with tracking.
Buyer receives → funds released
Delivery confirmed, funds released to seller.
This escrow model means sellers get paid quickly and buyers never pay for cards that don't arrive. We handle dispute resolution fairly and transparently.
B. Where Your Money Goes
We believe in radical fee transparency. Here's exactly what you pay and why.
| Tier | Fee | 30-Day Volume | Min Rating | Key Perks |
|---|---|---|---|---|
| Steel | 8% | $0–$99 | — | Basic profile |
| Fire | 8% | $100–$499 | 4.0★ | Verified badge |
| Ice | 8% | $500–$1,999 | 4.2★ | Priority search |
| Glow | 7% | $2,000–$4,999 | 4.5★ | Fee reduction |
| Hex | 6% | $5,000–$9,999 | 4.5★ | Custom storefront |
| Super | 5% | $10,000+ | 4.7★ | Homepage spotlight |
Example Calculations
$10 Sale
Steel/Fire (8%): $8.16
Glow (7%): $8.31
After all fees + Stripe
$50 Sale
Steel/Fire (8%): $42.30
Glow (7%): $42.80
After all fees + Stripe
$100 Sale
Steel/Fire (8%): $85.80
Glow (7%): $86.80
After all fees + Stripe
$500 Sale
Steel/Fire (8%): $432.80
Glow (7%): $437.80
After all fees + Stripe
How We Compare
| Platform | Total Fee (est) | On a $100 Card |
|---|---|---|
| BoBA Market | ~8.3% + $0.55 | $91.15 |
| eBay | ~13.25% | $86.75 |
| TCGPlayer | ~10.25% | $89.75 |
Stripe Processing
All payments are processed by Stripe, a PCI Level-1 certified processor. Stripe charges approximately 2.9% + $0.30 per transaction, which is included in the above estimates. We never store your card details.
C. Buyer Protections
7-Day Dispute Window
You have 7 days after delivery to report any issue with your order. File a dispute through your purchase dashboard.
Escrow for $500+ Orders
Orders of $500 or more are held in escrow until you confirm receipt. Your payment is not released to the seller until you are satisfied.
What Qualifies for a Refund
- Card not as described (condition, variant, parallel)
- Card arrives damaged (with packaging photos)
- Wrong card shipped
- Counterfeit or proxy card
- Card never arrives (tracking shows no delivery within 14 days)
What Does NOT Qualify
- Buyer's remorse or change of mind
- Card value decreased after purchase
- Failure to read listing description/condition
- Damage caused after delivery
Dispute Resolution Process
Disputes are reviewed within 5 business days. Both buyer and seller submit evidence (photos, tracking, messages). Our team makes a decision based on the evidence. Determinations are final and binding.
D. Seller Protections
Graduated Enforcement
Warning → temporary suspension → permanent ban. We do not issue instant bans except for counterfeit violations. You always get a chance to correct course.
30-Day Appeal Window
If suspended, you have 30 days to submit a written appeal. Appeals are reviewed within 5 business days.
Limited Payout Holds
We never freeze your entire balance. Holds are limited to the disputed transaction amount only. Upon termination, remaining payouts are released after 90 days.
Transparent Seller Rating
Your rating is calculated from actual buyer feedback. Ratings are never hidden or manipulated. You can see exactly how each rating was determined.
E. Data & Privacy
- 🔒No payment cards stored. Stripe handles all payment processing. We never see or store your full card numbers.
- 🆔Identity verification via Stripe. Seller identity verification is handled entirely by Stripe Connect. We never receive your SSN or government ID.
- 💰1099-K handled by Stripe. Tax reporting for sellers meeting thresholds is managed directly by Stripe. We provide transaction reports in your dashboard.
- 🚫No selling of personal data. We do not sell, rent, or share your personal information with third parties for marketing purposes.
- 🗑️Data deletion on request. Contact james@particulatellc.com to request deletion of your account and associated data. We process requests within 30 days.
For full details, read our Privacy Policy.
F. Shipping & Handling Standards
Full shipping guidelines are on our Shipping Page.
- Ship within 48 hours of confirmed sale
- Tracking required for orders $20+
- Signature confirmation required for orders $250+
- Penny sleeve + top loader + team bag minimum packaging standard
- Sellers who skip tracking waive non-delivery dispute protection
G. Prohibited Items & Zero Tolerance
⛔ Counterfeit = Instant Permanent Ban
Counterfeit, proxy, or reproduction cards are strictly prohibited. Sellers caught listing counterfeits are permanently banned with no appeal path. We report counterfeit activity to law enforcement and intellectual property holders.
- Altered or trimmed cards (without disclosure)
- Tampered graded slabs
- Fake certification labels
- Cards not physically in the seller's possession
- Pre-sale listings for unreleased products
- Non-BoBA items